Thank you for shopping at xingxingdatrading.store (the “Website”). This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our Website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 7 days of the delivery date
  • The item is unused, unworn, and in its original condition
  • All original packaging, tags, and accessories are intact
  • The item shows no signs of damage, excessive wear, or misuse

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale / Non-returnable
  • Customized or personalized products
  • Items damaged due to improper use, cleaning, or storage
  • Items returned without prior authorization

3. How to Request a Return

To request a return or refund, please contact us through the “Contact Us” page on the Website and provide:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Clear photos or videos (required for damaged, defective, or incorrect items)

Returns sent without approval may be refused.

4. Return Shipping

  • Customer Responsibility:
    If the return is due to personal reasons (such as wrong size, style preference, or change of mind), the customer is responsible for return shipping costs.
  • Our Responsibility:
    If the return is due to a defective, damaged, or incorrect item sent by us, we will cover reasonable return shipping costs after verification.

We strongly recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

5. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method.

Refund Processing Time:

  • Processing time: 3–7 business days after approval
  • Bank or payment provider processing time: 5–10 business days, depending on the provider

Please note:

  • Original shipping fees are non-refundable, unless the return is due to our error
  • Refund amounts may be adjusted if returned items do not meet the return conditions

6. Exchanges

  • We offer exchanges for size or color issues, subject to product availability.
  • Exchange requests must be submitted within 7 days of delivery.
  • Additional shipping costs may apply if the exchange is requested for personal reasons.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos or videos.
After verification, we will arrange a replacement, exchange, or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or original payment method
  2. Contact your bank or payment provider, as processing times may vary
  3. If the issue persists, please contact our customer service team for assistance

9. International Returns

For international orders:

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Any customs duties, taxes, or fees incurred during return shipping are the customer’s responsibility
  • Returned packages should be clearly marked as “Returned Goods” to avoid unnecessary customs charges

10. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us through the “Contact Us” section of the Website.

Company Name: Weifang Xingxingda Trading Agency Co., Ltd.
Website: https://xingxingdatrading.store/
Address: 20 meters south of He’guan Town People’s Government,
Qianshi Road, He’guan Town,
Qingzhou City, Weifang, Shandong Province, China